Help Center

Orders are typically processed within 1–2 business days. Standard shipping within Canada. takes 5–9 business days.

Currently we provide shipping only in US, CA & AU.

For order in CA visit trade-gwo.store.

For order in AU visit trade-gwo.com.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to follow your package in real time.

If your order is delayed or lost during transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

We accept all major credit and debit cards, Apple Pay, Google Pay, and other secure payment options available at checkout.

Yes. All transactions are encrypted and processed through trusted, secure payment gateways to ensure your personal and financial information remains protected.

Payments may be declined if billing details (such as postal code or address) don’t match the information provided by your bank, or if your card issuer flags the transaction. Please double-check your details or contact your bank for assistance.

At this time, we only allow one payment method per order. However, you can use gift cards or store credits (if available) alongside your primary payment method.

Once your order is confirmed, you’ll receive a tracking number via email. You can use it anytime to monitor your order’s progress until delivery.

Orders can only be modified or canceled within a short window after purchase (before processing/shipping). Please contact our customer support team as soon as possible if you need assistance.

We accept returns on unopened and unused products within 1–7 days of delivery (depending on policy). Once returned items are inspected, refunds are processed to your original payment method.

Refunds are usually issued within 3–5 business days after we receive and inspect the returned item. Processing times may vary depending on your bank or payment provider.

Yes, absolutely. We only sell 100% original and authentic fragrances. We source our stock through authorized auctions, overstock sales, and verified distributors, ensuring top quality every time.
Please note: some boxes may have minor imperfections, but the product inside is always genuine.

We get this question a lot.
We purchase our inventory at discounted rates through auctions and liquidation sources, which helps us offer lower prices. We don’t invest in expensive packaging or marketing — instead, we pass the savings directly to you.

Our prices are lower than many traditional retailers because of how and where we source our products.

We buy authentic designer fragrances through:

• Authorized auction platforms
• Overstock suppliers
• End-of-season and liquidation sales.

These are the same high-quality perfumes found in premium retail stores — the only difference?

📦 Packaging may not be perfect (e.g. minor scratches, shelf wear, missing cellophane)

🛒 We get them at reduced prices, and we pass those savings directly to you.

We don’t believe in overpricing luxury. We believe in making real, original fragrances affordable for everyone.